Return & Exchange Policy

1. Eligible cases

Customers may exchange or return goods in the following cases:

• Wrong model, color, size or quantity versus the confirmed order.
• Manufacturing defects (covered by the warranty policy).
• Damage during transport arranged by Minh Quan Plastic or its shipping partners.

2. Conditions and timeframe

• Notify the company within 03 days of receiving the goods.
• Products must be intact, unused, and not further damaged by improper storage.
• Provide order information (quotation, invoice or delivery receipt).
• We encourage customers to count and visually inspect goods upon receipt and note any issues on the delivery record.

3. Non-returnable cases

• Made-to-order goods (custom colors, logo printing, custom sizes).
• Products already used, or damaged due to the customer's storage or usage.
• Notification later than 03 days after receipt.

4. Costs and process

• Faults attributable to Minh Quan Plastic: the company covers all pickup and replacement delivery costs.
• Customer-initiated exchanges: shipping costs agreed between both parties beforehand.
• Process: contact hotline/Zalo → provide photos and order details → confirmation within 24 working hours → agree on exchange, return or refund.
• Refunds (if any) are transferred within 5–7 working days after we receive the returned goods.